Sensium – SaaS Terms of Service

Version: July 2025

1. Introduction

These SaaS Terms apply to your use of Sensium’s software-as-a-service (SaaS) platform, Sensium Connect+, including any associated modules, APIs, support, and documentation (collectively, the “Service”). These terms are designed to complement the Sensium EULA and may be referenced or agreed to separately by government or enterprise customers.

2. Right to Use

Subject to payment of applicable fees, Sensium grants you a non-exclusive, non-transferable, revocable right to access and use the Service for your internal business purposes for the Term. This right is limited to the number of users or vehicles as agreed in your subscription or order form.

3. Service Description

Sensium Connect+ provides a secure, cloud-hosted fleet and asset telematics platform, including:

  • Live GPS tracking and historical trip reporting

  • Driver behavior and event reporting

  • Pool vehicle booking and remote vehicle access

  • API integration with third-party systems

  • Support for Sensium hardware, including TRACKbox devices

Sensium hosts and maintains the software on Google Cloud infrastructure in Australasia.

4. Uptime & Service Levels

Sensium will use reasonable efforts to ensure 99.5% uptime availability (excluding scheduled maintenance). Critical support requests will be acknowledged within 4 business hours and resolved as soon as reasonably possible.

Planned outages are communicated via our status page or email with at least 24 hours’ notice.

5. Support & Escalation

Support is available via email (support@sensium.net) or via the platform help desk. Escalation procedures are documented within our Knowledge Base and service onboarding pack.

6. Access & Authentication (SSO)

Sensium Connect+ uses industry-standard secure authentication protocols. Single Sign-On (SSO) is available for enterprise customers. Customers must notify Sensium of any user account changes or security events.

7. Data Ownership & Privacy

  • You retain ownership of all data uploaded to or collected through the Service, including vehicle, driver, and location data.

  • Sensium may process your data solely for the purpose of delivering the Service, performing analytics, or for aggregated and anonymised statistical use.

  • All data is stored within New Zealand or Australia.

8. Backups & Disaster Recovery

Backups of critical system and customer data are performed daily. In the event of a critical failure, Sensium will restore the latest available backup and inform affected customers.

9. Security

  • All data in transit is encrypted.

  • Data at rest is encrypted.

  • Vulnerability testing is conducted periodically and during major platform changes.

10. Subprocessors

Sensium may engage subprocessors to assist with delivery of the Service (e.g. cloud hosting, monitoring). A current list of subprocessors is available on request. All subprocessors are bound by equivalent confidentiality and data protection obligations.

11. Termination

Upon termination of your agreement:

  • Your access to the platform will be revoked.

  • You may request an export of your data within 30 days.

  • Sensium may retain anonymised and aggregated data for statistical and service improvement purposes.

12. LoRa Duress Functionality (Specific Clause)

Customers using Sensium’s LoRa-based Duress Pendants acknowledge that:

  • These devices connect to a nearby TRACKbox device using LoRa, which then relays the duress alert via 4G or Direct-to-Cell satellite.

  • Sensium will use best efforts to deliver these messages promptly.

  • Due to potential network outages, signal interference, or terrain limitations, Sensium does not warrant or guarantee the timely delivery or receipt of any duress message. Sensium is not liable for loss or injury arising from message delay or non-delivery.

13. Testing & Monitoring

It is the customer’s responsibility to:

  • Regularly test installed devices and functions (e.g. panic, remote unlock, duress).

  • Notify Sensium of any suspected failures.

  • Participate in periodic system health reviews upon request.

14. Conflicts

Where these SaaS Terms are referenced within or alongside a broader Master Agreement, they apply specifically to the use of Sensium Connect+ and take precedence over the EULA in case of conflict on SaaS-specific matters.

15. Governing Law

These Terms are governed by the laws of New Zealand. Disputes shall be resolved by the courts of New Zealand unless otherwise agreed.